At Calibsoft we recognize that privacy is important. This Privacy Policy (“Policy”) sets forth how Calibsoft Technologies Pvt Ltd., and/or its subsidiaries or affiliated companies (collectively, “Calibsot,” “we,” “us,” and “our”) protect a User’s’ privacy when he or she uses any of the Calibsoft websites, Calibsoft mobile applications, or other products, services, and/or websites offered by Calibsoft.
This Policy explicitly applies to any customer, user, or other person (the “User,” “Users,” or “You”) who employ or access the Calibsoft's CallZila mobile applications (the “Mobile Applications”) or products, services, features, User-generated and other CallZila generated content and interactive and informational resources or promotional offers (all of the aforementioned are collectively, the “Services”).
In addition, this Policy directly applies only to the personal information and location information (as both terms are defined below) that a User discloses or transmits to Calibsoft via the CallZila websites or the Mobile Applications, or that is collected by Calibsoft in the course of the provision of the Services.
By using a CallZila websites or the Mobile Applications that displays this Policy, a User expressly agrees to the collection, use, and disclosure of certain personal information and location information as set forth in this Policy.If a User does not consent to the collection, use, and disclosure of his or her personal information or location information as described in this Policy, he or she is not permitted to use the CallZila websites or the Mobile Applications.
This Policy is incorporated into and is subject to the Calibsoft Terms and Conditions of Use. A User’s use of the Services and his or her provision of any personal information or location information to Calibsoft are subject to the terms of this Policy and the Terms and Conditions of Use. If a User has any questions about this Policy, he or she may contact us via our online contact us page found at www.CallZila.com
When a User signs up for a CallZila Account or other calibsoft Services that require registration, we ask him or her to submit select personal information. Personal information is any information that identifies a User personally, either alone or in combination with other information available to us. Personal information may therefore include, but is not limited to:
A Users name, email address date of birth, and /or account password.
The phone number assigned to a Users mobile device along with other pertinent information concerning said device, including the name of the applicable wireless carrier/provider.
Any content a User posts to a Calibsoft / CallZila website, as defined in the Calibsoft Terms and Conditions of Use.
When a User signs up for a CallZila Account or other calibsoft Services that require registration, we ask him or her to submit select personal information. Personal information is any information that identifies a User personally, either alone or in combination with other information available to us. Personal information may therefore include, but is not limited to:
Some of the Services feature or include various location-based components. To provide these location-based features, Calibsoft and our partners and licensees may collect, use and share a User’s precise location information, including the real-time geographic location of a User’s mobile device. For some third-party partners, such as Google, this location information will be shared automatically. For others, such as Facebook, this information will only be shared with a User’s explicit permission or if you choose to share it.. Location information includes, but is not limited to, any information we derive in order to identify a User’s geographic position. This information may be collected from a User’s wireless carrier, certain third party service providers, or directly from the mobile device that the User previously registered for use with CallZila / Calibsoft. The collection and tracking of a User’s location information may occur even when the Calibsoft mobile phone application is not actively open and running. A User’s location information, however, is only displayed and shared in accordance with his or her established privacy settings.
We may combine the personal information and/or the location information that a User submits under his or her account with information from other Services or third parties in order to provide that User with an enhanced experience and/or to improve the overall quality of the Services. For certain Services, we may give a User an opportunity to opt out of the combination of such information.
When a User employs the Services, Calibsoft may receive certain personally non-identifiable information about the User’s use of the Services. Such information, which may be collected passively using various technologies. Calibsoft may store such information ourselves or it may be included in databases owned and maintained by our affiliates, agents or service providers. Calibsoft may use such information and pool it with other information to track, for example, the total number of visitors to the Services, the number of visitors to each page of the Services, and the domain names of our visitors’ Internet service providers. No personal information is available or used in this process.
To better serve Users and improve the Services, Calibsoft may conduct research on User demographics, interests and behavior based on the personal information and other information provided to Calibsoft / CallZila. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregated information with our affiliates, agents and business partners. This aggregate information does not identify a User personally. Calibsoft may also disclose aggregated information in order to describe our services to current and prospective business partners, and to other third parties for other lawful purposes.
When a User visits CallZila.com, We send one or more cookies-small text files that contain a string of characters-to a User’s computer that uniquely identify his or her browser. Cookies do not identify a User personally, but these files are linked with other information that could personally identify a User. More importantly, cookies permit Calibsoft to offer a User more personalized Services and online experiences. In addition, we use cookies to improve the quality of The Services by storing User preferences and tracking User trends, such as how people search. We may also use 3rd party technologies or in some cases our own cookies to provide you with enhanced online display advertising tailored to your interests. To opt out of this personalized display advertising from CallZila, click here. Most browsers are initially set up to accept cookies, but a User can reset his or her browser to reject all cookies or to provide an alert when a cookie is being sent. Some Calibsoft features and Services, however, may not function properly if a User has disabled cookies.
When a User accesses or uses the Services, our servers automatically record information from that User’s mobile device and web browser. These server logs may include, but are not limited to, information such as a User’s web requests, Internet Protocol address, browser type, browser language, the date and time of that User’s request, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, cookies that may uniquely identify a User’s browser, and elements employed in the Mobile Applications.
When a User sends an email or other communication to Calibsoft / CallZila, we may retain those communications in order to process that User’s inquiry, respond to his or her request, and improve the Services.
We offer some of the Services in connection with other Partners. Personal information that a User provides to a Partner or its affiliated website may be sent to Calibsoft in order to deliver the Services. We process such information in accordance with this Privacy Policy. Partners and their affiliated websites may have different privacy policies governing User personal information and we encourage Users to review such privacy policies. In addition, in the provision of select services.
Calibsoft / CallZila may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content, and advertising.
This Privacy Policy applies to the affiliated websites and the Services that are owned and operated by Calibsoft. We do not exercise control over the third party websites displayed as search results or links from within our various Services. These other third party websites may place their own cookies or other files on a User’s computer, collect data, or solicit personal information from a User. The links from the Services do not imply our review or endorsement of the third party websites. We encourage Users to contact those third party websites directly for information concerning their privacy practices.
Calibsoft / CallZila only processes and uses personal information and location information for the purposes described in this Privacy Policy and/or any specific privacy notices set forth for select Services. In addition to the above, such purposes include:
Operating, maintaining, and providing Users all of the features of the Services, including the display of customized content and advertising;
Providing the basic functionality of the Mobile Applications, such as displaying a Users live location;
Establishing contact with Users to deliver special offers, promotions or other information;
Auditing, research and analysis in order to maintain, protect and enhance the Services;
Ensuring the functionality and usability of the Calibsoft websites and Mobile Applications;
Installing and monitoring elements for security, credit or fraud prevention purposes;
Creating User profiles that permit us to better understand what information a given User might like to receive from us.
Providing Users with information and notices related to Calibsoft / CallZila;
Inviting Users to participate in surveys conducted by Calibsoft or its affiliates;
Developing new products and services; and
Improving our marketing and promotional efforts.
Calibsoft does not use a User’s personal information or location information to send commercial or marketing SMS messages or email messages to a User without a User’s express consent, or unless a User has previously opted in to receive such messages. If you wish to opt-out of receiving promotional emails, please click the “unsubscribe” link at the bottom of the email.
Please be aware that you will always receive certain emails from us related to the proper functioning of your Calibsoft / CallZila account.
Choices For Personal Information
When a User signs up for a particular Service that requires registration, we may ask that User provide certain personal information or location information. If we use this personal information in a manner different than the purpose for which it was collected, then we will ask the User for his or her specific consent prior to such use. If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer a User an effective way to opt out of such use of personal information for such identified other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained a User’s prior consent.
In addition, a User may decline to submit personal information or location information to any of the Services; consequently, however, Calibsoft may not be able to provide certain Services to the User. absent the provision of such personal information or location information.
Calibsoft may share personal information collected with companies and/or organizations that perform certain support or business related services for us, including, but not limited to, data storage, web hosting, and User payment processing.
Calibsoft only shares personal information with other companies or individuals outside of CallZila in the following limited circumstances:
We have a User’s consent. We require opt-in consent for the sharing of any sensitive personal information.
We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these third parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures. These third party service providers will only employ User personal information to perform the services requested by us.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce our applicable Terms and Conditions of Use, including investigation of potential violations thereof, (c) investigate and defend ourselves against third-party claims or allegations; (d) detect, prevent, or otherwise address fraud; (e) protect and safeguard the integrity and security of the Services; (f) resolve any technical issues, or (f) protect against imminent harm to the rights, property or safety of Calibsoft, its users or the public as required or permitted by law.
Personal information submitted to Calibsoft will become part of our normal records. If Calibsoft becomes involved in a merger, acquisition, or any form of sale of any or all of its assets, we will provide notice before User personal information is transferred and becomes subject to a different privacy policy. In the negotiation of any potential merger, acquisition, or sale of Calibsoft, may share with third parties certain pieces of aggregated, non-personal information. Such information does not identify a User individually. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how User personal information is treated, transferred, or used. Upon any such change in ownership or control User personal information, however, will be notified via electronic notice via the Services
Please contact us for any additional questions about the management or use of personal information or location information via our online support channel, support@calibsoft.com.
Exclusions
This Privacy Policy shall not apply to any unsolicited information a User provides to Calibsoft. This type of information includes, but is not limited to, information posted to any public areas of the Calibsoft websites, such as community forums (collectively, “Public Areas”), any ideas for new products or modifications to existing services, and other unsolicited submissions (collectively, “Unsolicited Information”), including all User Content, as that term is defined in our Terms and Conditions of Use, that by its nature is accessible or intended to be accessible to other Users of the Services. All such Unsolicited Information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.
Calibsoft takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of the personal information and location information transmitted or disclosed to Calibsoft. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where User data is collected, stored, and/or maintained. No Internet or e-mail transmission, however, is ever fully secure or error free. Calibsoft therefore cannot warrant or ensure the security of any personal information and location information that we receive on behalf of Users in order to permit them to access the Services, or any other information that a User transmits or discloses to us. We also cannot guarantee that any such information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Therefore, a User should take special care in deciding what information is transmitted or disclosed to Calibsoft. We restrict access to personal information and location information to Calibsoft employees, contractors and agents who need to know that information in order to operate, develop, or improve Calibsoft.com or CallZila.com or the Services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Data integrity
Calibsoft processes User personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage, and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve the Services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our Users to update or correct their personal information whenever necessary.
When a User accesses calibsoft.com / CallZila.com or the Services, we make good faith efforts to provide that User with easy access to his or her personal information and an opportunity to either correct that data if it is inaccurate, or to delete such data upon that particular User’s request, provided that it is not otherwise required to be retained by law, or for legitimate business purposes. We do, however, ask Users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of the Services have different procedures to access, correct or delete a User’s personal information.
Advertisements that appear on Calibsoft or CallZila or its services are sometimes delivered (or “served”) directly to Users by third-party advertisers or ad network companies (collectively, the “Third Party Advertisers “). Third Party Advertisers may automatically receive a User’s IP address or other information about his or her mobile device or personal computer when serving advertisements. They may also download cookies to a User’s computer, or use other technologies such as JavaScript and “web beacons” to measure the effectiveness of the advertisements served and to personalize advertising content. Doing this allows the advertiser or ad network to recognize a User’s computer or mobile device each time he or she sends a User an advertisement in order to measure the effectiveness of the ad and to personalize advertising content. Further, Third Party Advertisers may use aggregated information (not including User’s name, address, email address or telephone number) about your visits to the calibsoft websites and other websites in order to provide advertisements about goods and services of interest to Users. If you would like more information about this practice and to know your choices about not having this information used by these companies, please see: http://www.networkadvertising.org/managing/opt_out.asp. Calibsoft does not access or have control of the cookies that may be placed by third-party advertisers or ad networks. Likewise, third party advertisers and ad networks do not have access to a User’s personal information stored with us unless a User chooses to share it with them. This Policy does not cover the use of tracking technologies or personal information by any such third-party advertisers or ad networks.
Calibsoft is neither directed at, nor targeted to children under the age of 13. For that reason, we do not employ the Calibsoft websites, Mobile Applications, or Services to knowingly solicit personal information or location information from to children under the age of 13. IF YOU ARE UNDER THE AGE OF 13 YEARS OF AGE, THEN PLEASE DO NOT USE OR ACCESS THE SERVICES AT ANY TIME OR IN ANY MANNER. If we learn that someone under the age of 13 has provided personal information or location information, Calibsoft will use reasonable efforts to remove such information from our records. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Policy by instructing their children to never provide personal information or location information through any of our Services without their permission. If you are a parent or guardian and discover that your child under the age of 13 has obtained a Calibsoft User account, then you may contact us, and request that we delete that child’s personal information and location information from our systems.
If you have reason to believe that a child under the age of 13 has provided Personal Data to us, please contact us, and we will endeavor to delete that information from our databases.
Calibsoft regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or Calibsoft’s treatment of personal information or location information by contacting us through the website. When we receive formal written complaints, it is Calibsoft’s policy to contact the complaining User regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Calibsoft and an individual.
When a User logs in to Calibsoft and its affiliated websites, we may require that a secure connection between a User’s computer and our server be established. We use a technology called Secure Socket Layers (SSL), an encryption technology that works with most browsers. A secure connection is maintained until a User leaves the secure area of one of a Calibsoft website. Although we may use SSL encryption to safeguard the confidentiality of personal information as it travels via the Internet, ironclad security does not exist on the Internet, and accordingly, we cannot guarantee the safety of the transmission of any personal information over the Internet.
Please note that the Policy may change at any time and without prior notice. Any revised version(s) of the Policy will be promptly posted on the Calibsoft affiliated websites.
We will not reduce User rights under the Policy without each User’s explicit consent, and we expect most such changes will be negligible. To better inform Users of changes to the Policy, we will post any such changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification). Each version of this Policy will be identified at the top of the page by its effective date, and we will also keep prior versions of Our Privacy Policy in an archive for review by Users.
A Users continued use of the Services constitutes his or her agreement to this Policy and any future revisions.
If You have any additional questions or concerns about this Policy, please feel free to contact us any time.
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